mmb88 Privacy Policy

1. Information We Collect

mmb88 collects personal information necessary to provide a safe and responsible online sports betting and casino platform. The types of information we collect include:

• Registration Information: full name, date of birth, identity card number (MyKad), mobile phone number, and email address.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, ShopeePay), DuitNow information, bank account details for FPX, and crypto wallet addresses (USDT, BTC, ETH) registered for deposit and withdrawal purposes.
• Usage Information: betting activity, transaction records, game preferences, and account access time logs.
• Technical Information: IP address, device type, operating system, web browser, and session data during use of the mmb88 website.
• Communications: records of live chat conversations and emails with the mmb88 customer support team.

2. Purpose of Data Collection

Personal information collected by mmb88 is used solely for the following legitimate and transparent purposes:

• Processing new account registrations and verifying member identity in accordance with international licensing requirements.
• Processing deposits, withdrawals, and financial transactions securely through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, and cryptocurrencies.
• Providing effective 24/7 customer support in Malay and English.
• Sending account-related notifications, transaction confirmations, and important service updates.
• Detecting and preventing fraud, money laundering, and unlawful activities involving the mmb88 platform.
• Complying with legal obligations and regulations imposed by the relevant licensing bodies.
• Improving the user experience based on aggregated and anonymised usage data.
• Sending promotional communications such as bonus information and the latest offers — subject to member consent.

mmb88 will not use members' personal data for any purpose other than those listed above without first obtaining written consent.

3. Disclosure to Third Parties

mmb88 does not sell or disclose members' personal information to third parties for marketing purposes. However, in certain situations, information may be shared with parties that assist in operating our platform, including:

• Payment Processors: payment service providers such as FPX, Touch 'n Go, DuitNow and ShopeePay to enable transactions to be processed securely.
• Technology Service Providers: companies that provide the technical infrastructure, cybersecurity, and server hosting used by mmb88.
• Regulatory Bodies: licensing authorities or legal authorities where information is required for compliance or a lawful investigation.
• Game Providers: the minimum technical information required by licensed game providers to ensure game integrity.

All third parties involved in processing mmb88 member data are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to this policy.

4. Data Security

mmb88 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, modification, or destruction. These measures include:

• SSL/TLS encryption protocols for all data communication between members' browsers and mmb88 servers.
• Layered access controls with multi-factor authentication for internal staff accessing sensitive systems.
• Continuous security monitoring and periodic system audits by the cybersecurity team.
• Strict password policies and identity management practices for all internal system accounts.
• Established incident response procedures to address any data breach promptly.

Although mmb88 takes all reasonable steps to protect your data, no digital system can guarantee absolute security. Members are also responsible for keeping their own account passwords confidential.

5. Data Retention Period

mmb88 retains members' personal information for as long as necessary to fulfil the collection purposes stated in this policy, or for the period required by applicable laws and regulations.

Generally, account records and financial transaction records are kept for at least the period required by the relevant licensing body after account closure. Customer support communication records are retained for a sufficient period for service quality and dispute resolution purposes.

Once the retention period has expired, personal data will be securely deleted or anonymised so that it can no longer be linked to any individual.

6. Member Rights

As an mmb88 member, you have the following rights regarding the personal information we hold about you:

• Right of Access: you may request a copy of the personal information we hold about you.
• Right of Correction: you may request correction of any information that is inaccurate, incomplete or out of date.
• Right of Erasure: in certain circumstances, you may request that your personal information be deleted, subject to applicable legal retention obligations.
• Right to Object to Processing: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: you may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: where data processing relies on your consent, you have the right to withdraw that consent without affecting the lawfulness of processing carried out prior to the withdrawal.

To submit any request relating to these rights, please contact the mmb88 customer support team via 24/7 live chat or email. We will endeavour to process your request within a reasonable timeframe.

7. Cookies and Tracking Technologies

mmb88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you visit the mmb88 website.

We use several types of cookies for the following purposes:

• Essential Cookies: required for basic website functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: collect information about how members use the website to help us improve platform performance and content.
• Functional Cookies: allow the website to remember your preferences such as language and display settings for a more personalised experience.
• Analytics Cookies: help us understand aggregated usage patterns to improve mmb88 services overall.

You can control and manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the mmb88 website.

8. Privacy Policy Amendments

mmb88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service developments. Any amendments made will be published on this website with a new update date.

For significant changes, mmb88 will endeavour to provide advance notice to members via email or in-platform notifications. Continued use of mmb88 services after such amendments take effect will be considered acceptance of the updated terms.

We encourage members to review this Privacy Policy periodically to ensure you are always aware of how we manage your personal information.